The Top 10 PR Mistakes Journalists Hate Most:
1. Bad timing
With 18
percent of the complaints, bad timing has the unenviable position of number 1
on the list of PR mistakes. A lot of things fall under this category, but the
most common ones are sending out press release too late, too early, with too
long of an embargo or during a big news event that isn’t related to the story.
2. Irrelevance
Irrelevance
came a close second, with 17.8 percent of complaints. It’s a very common
mistake, and it can be easily avoided with some research into the publication.
A lot of journalists complained that they were receiving pitches for things
which were way outside their area of expertise or only tenuously connected to
it.
3. Repetition
This came
in third, taking up 13 percent of complaints. Many journalists complained that
PRs had phoned them to check if they’d received their press release. But
repetition is not the same as a follow-up, because a proper, useful follow-up
will offer something extra that could help the journalist.
4. Wrong name
With 12
percent, this mistake is common enough to warrant its own category. Most
commonly, PRs spell the name of the journalist wrong, get completely the wrong
name or, even worse, leave a name template in place when sending mass emails.
6. Too audacious
Nine
percent of complaints were about the audaciousness of PRs. Most of the examples
were of people who were trying so hard to be persuasive that it was in bad
taste.
7. Tech blunders
Of the 6
percent of complaints taken up by tech blunders, by far the most common
involves attachments. Journalists often don’t have time to go through an email
and open a lot of multimedia attachments.
8. Overenthusiastic niceties
Five
percent of complaints were about overenthusiastic niceties. Being polite and
courteous is fine, but don’t overdo it.
9. Inappropriate methods of
contact
Four
percent of complaints from journalists were about the ways in which PRs chose
to contact them. We all know that some journalists hate being phoned, while
others hate being sent a press release without a phone pitch first. That’s
personal preference, and there’s no consensus on which is better.
10. Too much jargon
Complaints
about jargon made up 3.6 percent of examples. This is related to language
goofs, but it’s still distinct. While a language error is accidental, jargon is
deliberate.
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